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HOW DO I...
OBTAIN TELEPHONE ADVICE?
Details will be available daily at reception.
The doctors are happy to take requests for telephone calls from patients subject to the above. In the event of emergencies these times
may change and our receptionists will advise you on a daily basis.
We would ask you to keep your telephone calls as brief as possible as many patients wish to avail of this service. Our telephone lines can be very busy at these times
so please try to be patient.
HOW DO I...
MAKE AN APPOINTMENT?
If you need to request an urgent appointment with the doctor, our reception staff will need some brief details of the problem to enable the doctor to assess the urgency of the
appointment and to see you as quickly as possible. It is not possible to request to see a particular doctor for emergency appointments. A separate appointment is required for each
person to be seen.
HOW DO I...
OBTAIN A HOME VISIT?
Home visit requests should be made if possible before 10.00am by telephoning 0844 4994 474. Home visits are for patients who are too frail or too ill to get to the surgery and
should not be requested simply because it is inconvenient to travel.
HOW DO I...
OBTAIN TEST RESULTS?
If there is any problem with your test result/s, the doctor will contact you directly either by telephone or letter. If you do not hear from us no further action will be
required, but should your symtoms continue, please make another appointment to see your doctor.
HOW DO I...
OBTAIN A REPEAT PRESCRIPTION?
All requests for repeat prescriptions must be in writing by using the prescription counterfoils. Telephone requests for repeat prescriptions cannot be accepted. All acute
requests for prescriptions, ie items that do not appear on your prescription counterfoil, will require a reason for the request before an item may be issued. It is practice policy that all prescriptions are collected from
the surgery and then taken to the chemists. Please do not ask our receptionists to phone requests through to the chemists. Any items not requested in the last six months will be deemed as no longer required and be removed
from your re-order form. 48 hours' notice is required for all repeat items.
HOW DO I...
REGISTER WITH THE PRACTICE?
All patients requesting to join the practice will be required to attend a new patient registration appointment. Forms will be issued by reception and these must
be filled in and brought with you to your appointment along with your medical card and some form of photographic ID. You will not be officially registered with the practice unless we receive your medical card or the correct alternative form. If you are
unable to attend for your appointment please contact the surgery to cancel. (If you fail to attend twice for a new patient appointment the practice will be unable to register you.)
At the time of your appointment please check in at reception and you will see either our health care assistant or the nurse in the treatment room. If you require to see the doctor you will need to make a separate appointment.
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